The Business Case for Upgrading Your EAP: Enhancing Employee Well-being and Driving Organizational Success

Written by Stephen Sokoler

In today’s fast-paced and competitive business landscape, organizations are now recognizing the importance of investing in their employees’ well-being. Employee Assistance Programs (EAPs) have long been a staple in companies’ benefits packages, offering support for employees facing personal and professional challenges, however as the needs and expectations of the workforce evolve, it becomes crucial for businesses to consider upgrading their EAPs to align with the changing landscape.

What is an Upgraded EAP?

An upgraded EAP, such as Journey Proactive EAP, goes beyond traditional programs by taking a proactive approach to mental health. It empowers employees and drives organizational success through superior service and strategic partnerships with HR leaders. By actively reducing stigma around mental health and promoting support resources to all employees, an upgraded EAP helps build a company culture of care and well-being.

An Upgraded EAP Meets the Evolving Needs of Today’s Workforce

A study by the American Psychological Association found that 71% of employees consider their workplace a significant source of stress. This is likely due to a number of factors, including long hours, heavy workload, and worries about money. Upgrading your EAP with a focus on mental health support, stress management programs, and resilience training can proactively address the evolving needs of employees and can also lead to:

  • Increased productivity
  • Improved employee morale
  • Reduced turnover
  • Enhanced organizational reputation

According to a study by Deloitte, companies that invest in mental health programs see an average return on investment (ROI) of $5.3 for every dollar spent.

Reducing Absenteeism and Presenteeism

The costs of absenteeism and presenteeism are rising, substantially impacting organizational productivity. According to a study by Circadian, the average cost of absenteeism per employee is $3,600 annually. Even higher is the presenteeism cost, estimated to be three times greater than that of absenteeism.

The World Health Organization estimates that depression and anxiety disorders cost the global economy $1 trillion in lost productivity each year. Upgrading your EAP to offer a broader range of services can significantly reduce absenteeism and presenteeism. A study by the National Safety Council found that for every $1 invested in employee mental health support, companies saw a return of $4 through reduced absenteeism and increased productivity.

Enhancing Employee Engagement and Retention

Employee engagement and retention are critical for organizational success. According to Gallup, highly engaged teams experience 21% higher profitability, and an article published by Forbes found that organizations with a strong culture achieve over four times higher revenue growth.

An upgraded EAP can help to enhance employee engagement and retention, fostering a culture of growth and loyalty by:

  • Providing employees with personalized resources they need to manage the challenges of work and life
  • Helping employees develop their skills and abilities
  • Creating a culture of support and belonging

Boosting Organizational Reputation and Employer Branding

A strong employer brand and positive organizational reputation can attract top talent and differentiate your company from competitors. According to a survey by Glassdoor, 77% of job seekers consider a company’s culture before applying for a job, and an article published in Forbes highlights that organizations with well-designed wellness programs, including upgraded EAPs, were likelier to be seen as employers of choice.

An upgraded EAP can help to boost organizational reputation and employer branding by:

  • Demonstrating your commitment to employee well-being
  • Creating a positive work environment
  • Offering a comprehensive benefits package

Improving Organizational Resilience and Crisis Management

Organizational resilience is crucial in times of crisis or major disruptions. An upgraded EAP can help to improve organizational resilience by:

  • Providing employees with the support they need to cope with stress and uncertainty
  • Allowing employees to develop coping mechanisms
  • Providing resources for managing crises

Moreover, companies with robust crisis management strategies experience less reputational damage and are more likely to recover quickly from crises.


Investing in an upgraded EAP is a strategic decision that yields significant benefits for both employees and the organization. By addressing evolving employee needs, reducing absenteeism and presenteeism, enhancing engagement and retention, boosting employer branding, and improving crisis management capabilities, upgrading your EAP sets the stage for a thriving workforce.

The statistics and studies mentioned reinforce the positive impact an upgraded EAP can have on employee well-being, productivity, and organizational success. By prioritizing your employees’ well-being through an upgraded EAP, you are not only investing in their success and happiness but also fostering a culture of support, resilience, and organizational excellence.

The time to upgrade your EAP is now—unlock the potential of your workforce and drive sustainable business growth.

Corporate Wellness
Written by Stephen Sokoler
Founder & CEO of Journey Meditation


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