The first proactive EAP designed to prevent crises before they happen, delivering early detection, personalized support, and consistently higher employee engagement.
A comprehensive EAP rooted in prevention
30%
Average
Engagement
vs. 3% for Traditional EAPs & 10-15% for Digital EAPs
<1 Day
to 1st Available Appointment
3-Day Average to Therapy vs. Industry Average of 21 Days
190+
Countries
& 100+ Languages
Delivering Culturally Competent Care Around the World
70%
Less Expensive
vs. Digital EAPs
Driving 5-6x ROl vs. <1x for Traditional EAPs & 2-3x for Digital EAPs
Journey Signal™ AI Intelligence Engine
Early detection that powers proactive care
- Continuously analyzes real-time signals such as mood trends, life events, and behavioral patterns
- Detects early signs of stress before issues escalate
- Triggers timely, personalized human and digital outreach
- Ensures employees receive the right support at the right moment
Innovative Three-Tier Clinical Network
Fast, high-quality care globally
- In-house clinicians for continuity and proactive support
- Preferred provider network for rapid access to licensed care
- Integrated global partners for culturally competent coverage worldwide
- Governed by Journey’s Clinical Governance Framework to ensure quality
and consistency
Integrated Ecosystem – Both Online & Off
Mental health embedded into everyday work
- Support delivered through Teams, Slack, mobile, and email
- Physical touchpoints, including breakroom screens and onsite activations
- In-person experiences that reinforce awareness and engagement
- Designed to meet employees where they are, at work and beyond
Customized Engagement Strategies
Built for each organization’s unique culture
- Proprietary JEDI discovery process to understand needs, risks, and culture
- Studio E innovation lab (creative activation team) designs tailored engagement programs
- Combines digital campaigns with grassroots, on-the-ground activations
- Drives 30%+ participation and sustained, year-round engagement
“Thanks to Journey’s tailored engagement campaigns, we saw a significant increase in the awareness of our mental health resources and a 4x increase in clinical cases”
Kristen Strobel Sr. Director Global Benefits
“Journey’s proactive support has been a game changer for us. It’s helped us reach employees before they even realized they needed it.”
Christopher Smith VP of Benefits, Universal Music Group
“Journey’s culturally competent, high-quality mental health support across 20+ countries has transformed how we care for our people globally.”
Claude Silver Chief People Officer
Ready to 10x your EAP engagement with Journey’s proactive approach?
Journey delivers higher engagement, faster access to care, and better outcomes by reaching employees earlier. Offer your employees care before the crisis