Mental Health Support Starts Too Late

Companies identify mental health risks 12 months too late, but the signs are already there.

2 in 3 clinical cases showed signs before care ever began.

Existing EAPs are built to respond after employees ask for help. But by the time employees seek care, organizations have often already absorbed the impact through burnout, absenteeism, lost productivity, turnover, and rising healthcare costs.

Existing EAPs wait for employees to reach out, Journey is already helping

The Problem Isn’t Access. It’s Timing.

Employees often show signs of need months before they receive support.

$4,000

Average avoidable cost before an employee receives support

Journey was built to identify and engage employees earlier through proactive outreach, personalized navigation, rapid access to care,
and AI-powered matching.

Because mental health costs start long before clinical care begins.

Timeline

Existing EAPs
Silence
Stress Builds
Productivity Drops
Burnout Escalates
Leave / Claims
Journey Proactive EAP
Early Signal
Proactive Outreach
Support Begins
Recovery Starts
Stabilization

Journey identifies and engages employees at the first sign of need—before burnout, leave events, and costs accumulate.

Real Enterprise Impact

Journey clients consistently achieve significantly higher engagement than existing EAP models because support is easier to access, proactively surfaced, globally available, and embedded into the employee experience.

Global Medical Technology Company
24x

Increase in

Engagement

3x

Increase in

Engagement

Global Customer Experience Services Company
13x

Increase in

Utilization

54%

Overall

Engagement

9x

Increase in

Engagement

Journey's Prevention Engine

Journey Signal™ AI Intelligence Engine identifies early risk and initiates support before employees have to ask for help

Signals

From Employee

  • Check-Ins & Assessments
  • Engagement Patterns
  • Content & Sentiments

From Employer

  • Role Change & Relocation
  • Dependant Changes
  • Claims Data

From the World

  • Local & Global Events
  • Natural Disasters
  • Political Unrest
Intelligence

Risk Detection

  • Pattern Recognition
  • Trend Analysis
  • Risk Scoring
  • Escalation Thresholds
Proactive Action

Type of Support

  • Therapy
  • Coaching
  • Peer Support
  • Self-Guided Resources
  • Nudges & Reminders

Type of Outreach

  • Email
  • Text
  • Call
  • Home Mailing
  • Manager Escalation
  • One-Time or Multi-Step
Better outcomes

Earlier support leads to:

  • higher engagement
  • lower claims
  • stronger productivity
  • healthier teams.

Best-in-Class Engagement

  • 30% average engagement (vs. 3% for Traditional EAPs, 10% for Digital EAPs)
  • Powered by Journey Signal™, our real-time Al intelligence engine

Fast Access to
High-Quality Care

  • ‹ 1 day to 1st available appointment, 3-day average to therapy (vs. 21 days for Traditional EAP)
  • 96% clinical improvement (vs. <50% with Traditional EAPs, ~85% with Digital EAPs)

Global, Diverse & Inclusive

  • 190 countries covered & 100+ languages for counseling
  • 40% providers of color & 12% LGBTQ+ providers in US (›2x US Avg.)

Unmatched Value

  • Costs 70% less than Digital EAPs
  • Saves 17 high-cost counseling visits avoided per at-risk employee1
  • Delivers 5-6x ROI (vs. <1x for Traditional EAPs, 2-3x for Digital EAPs)

Track Outcomes. Quantify Savings.

Journey helps employers measure engagement, clinical outcomes, and estimated healthcare,
productivity, and turnover savings through a single reporting framework.

The Future Is Proactive

Existing mental health programs were built to respond after employees struggle.
Journey was built to reach them sooner.

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