In this episode of The Mental Health Advantage, Stephen Sokoler, Founder & CEO of Journey, sits down with Laura Butler, Chief People Officer at TTEC.
TTEC operates at global scale – with thousands of employees working in dynamic, high-demand environments. To better understand what truly drives stress, burnout, and attrition, TTEC developed a proprietary Job Complexity & Stress Index: a structured way to evaluate how elements of work, from job security and scheduling stability to customer sentiment, KPIs, and compliance risk, combine to increase pressure and predict turnover.
Rather than treating burnout as an individual resilience issue, the Index reframes stress as a system-level signal – one that can be measured, managed, and redesigned.
Together, Stephen and Laura explore:
- What actually makes a job “high complexity”
- Why stress correlates so strongly with attrition
- How organizations can redesign roles before burnout escalates
- And how proactive mental health strategy must go beyond benefits to address the structure of work itself
This conversation moves mental health upstream – from reactive care to operational design.
