Driving 24x EAP Engagement Through Journey’s Proactive Approach:A Success Story with a Leading Global Medical Technology Company
A leading global medical technology company faced challenges in addressing workplace mental health for both their manufacturing and in-office employees. Many were unaware of their existing Employee Assistance Program (EAP) or disengaged due to poor experiences with the slow, outdated system.
They recognized the need for change and partnered with Journey Proactive EAP to transform their employee experience. Journey’s proactive approach encouraged daily focus on emotional and mental health while breaking the stigma of seeking assistance among their 25,000 U.S. employees. The results were remarkable: a 36% overall EAP engagement rate, representing a 24x increase over their previous solution, and a 6.1% engagement rate in clinical counseling.
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